Operations Manager

About Pinpoint

Pinpoint are an award-winning Official Magento Partner located in Leeds, West Yorkshire. We are a fast-growing company, looking for an enthusiastic Project Manager to join our team and assist with producing fantastic websites for our clients. 

Our work includes building beautiful eCommerce stores for merchants across the UK and USA with uncompromising build quality, along with providing solutions and strategies that deliver measurable result

Our client base includes merchants such as Regis Salons, Supercuts, iCandy, Pretty Little Thing.

We take real pride in our client-centric approach and have always worked hard to retain these values.



Job Description

To ensure operational excellence and high productivity through management and development of the Pinpoint employees. Also, offering support to the Managing Director of Pinpoint in a senior capacity within the business.


Main Duties include but are not limited to:


Team Leader
  •       Being a strong and inspirational leader within the business, improving efficiency and maximising the team’s potential. 
  •       Playing a key role in the continuing growth of the Teams and supporting the individuals to develop.  
  •       Assessing areas for improvement and actioning change.



On-going performance management and monthly 121s
  •       Responsible for ensuring each individual has a monthly 121 and assist in providing scores for the more senior members of the team.
  •       Ensuring probation meetings take place and feeding back to Management/HR.
  •       Ensuring each individual has a progression development plan in place and we are setting relevant objectives to help people achieve goals and objectives.
  •       Performance assessment in relation to clients, teams and processes.



Products and processes
  •       A thorough understanding of the company’s processes and systems ensuring they are implemented and followed consistently.
  •       Maintaining an understanding of the company’s products and SLAs.
  •       Collaborating with teams to improve processes.



Resources and training
  •        Maintaining correct staffing levels and assisting with recruitment across the  Teams – screening CVs, interviewing candidates and providing internal feedback. 
  •       Training: on-going monitoring and assessment of the training needs within the team and help develop and deliver appropriate training programmes for teams and individuals.
  •       Assist with the onboarding process for all new starters. 



Additional responsibilities
  •       Ensuring all timesheets are completed by employees.
  •       Supporting the Team Leads in their development – conducting 121s and being available to discuss challenges or additional support needed within the team. 
  •        Assisting with recruitment across the business.
  •       Dealing with ad hoc requests that come in from across the business.



Training and Progression:

We believe in investing in our employees, working with leading training providers and professional bodies to expand your skillset, with regular workshops, lunch and learns, as well as tailored Personal Development Plans created to support your career aspirations.

The diverse range of specialisms across our business provide plentiful opportunities to get a taste for new areas within digital marketing and broaden your experience.  

Time will also be given to research and investigate new technologies as part of this role.



Employee well-being is high on our agenda, and we pride ourselves on the range of benefits we’re able to provide and want to ensure our staff are satisfied. 

A performance bonus rewards effort, whilst our quarterly company awards recognise individual achievements. To keep those creative juices flowing we provide free fruit and refreshments, and we always look forward to the monthly free sandwich Friday. 

We’re a social bunch too, with regular company events to look forward to such as the races, picnics and the always much anticipated Christmas party. Not only that, but we genuinely like each other too, it’s not just a work thing! You’ll often find our employees out and about together, with many making some great friends in their colleagues. 

Thinking of your future, we operate a Company Pension Scheme, that, like a fine wine, improves over time, rewarding your loyalty over the years. We even offer a private health plan to make sure you’re well looked after.