Senior Account Manager

About Pinpoint/IDHL Group

IDHL Group is one of the UK’s largest digital agencies comprising of WMG, Ingenuity Digital, NetConstruct, Pinpoint Designs and Statement. 

Pinpoint are an award-winning Official Magento Partner located in Leeds, West Yorkshire. We are a fast-growing company, looking for an enthusiastic Account Manager to join our team and assist with driving the business forward.

Our work includes building beautiful eCommerce stores for merchants across the UK and USA with uncompromising build quality, along with providing solutions and strategies that deliver measurable results.

Our client base includes merchants such as Regis Salons, Supercuts, iCandy, Pretty Little Thing.

We take real pride in our client-centric approach and have always worked hard to retain these values.


Job Description

Pinpoint are on the lookout for a talented and self-motivated Senior Account Manager to build, develop and maintain a growing portfolio of clients. The Account Manager will play a pivotal role in the growth and development of our client portfolio.

The Senior Account Manager will work alongside other members of the team to deliver proactive account management support to existing clients, whilst helping to grow Pinpoints sales funnel and reporting to Senior Management.


Key Performance Indicators

  • Monthly retention target (team and individual)
  • Monthly production target
  • Project profitability
  • Project delivery – on time and within budget
  • Client satisfaction


Your Duties and Responsibilities

  • Building and maintaining positive relationships with clients and ensure clients understand the full spectrum of services provided by Pinpoint and its associates.
  • Have regular review meetings, resolve issues and keep up-to-speed with their requirements, ensuring an understanding of their business.
  • Recommend appropriate digital solutions and maximise the revenue potential for the agency.
  • Working with the project management team to facilitate new work through the agency
  • Running workshops, organising client briefings with relevant internal colleagues and writing project plans
  • Scheduling work through the agency, managing the writing of specifications and development of designs through the agency
  •  Ensuring that all deadlines on the project plan are met and that projects are delivered and invoiced on time and to budget.
  • Consistently generating account growth from existing clients in order to achieve your individual and team monthly targets for revenue from existing clients.
  • Consistently achieving your monthly individual and team production targets by managing client work through the business smoothly and efficiently in order that invoicing plans can be achieved.
  • Update the internal quotation system in a timely fashion on a weekly basis to enable accurate sales reporting.
  • Client support on Magento
  • Maintaining a full understanding of company processes, policies, guidelines and contractual obligations and ensuring these are consistently followed.
  • Research e.g. new Magento releases, market trends, and new business
  • Assist in the company’s marketing and account handling programmes by supporting its attendance at client sites, exhibitions, presentations and events.
  • General administrative duties.


Required Qualifications

  • We are looking for someone who is as passionate, hard-working and has determination to succeed. This role has huge opportunity with the potential for career development in a rapidly growing business with ambitious plans for the future.
  • A good balance of customer service and commercial awareness
  • Experienced in the digital sector with a good understanding of the application of digital technology, creative and digital marketing solutions in the business environment.
  • Have a minimum of one years’ experience of delivering high levels of customer service, managing client requirements and delivering results.
  • Some experience of project management, including developing project plans, liaising with internal colleagues, external suppliers and clients to meet specific timescales and deliver on-budget.
  • Proven experience of meeting financial targets.
  • Ability to demonstrate a proven track record of being adept at spotting upsell opportunities.
  • Have advanced client liaison and communication skills and an ability to develop, nurture and maintain customer relationships building customer confidence and satisfaction so they come back to us for future projects.
  • Have experience of managing key documentation and client communication and ensuring a clear audit trail of communication.
  • Have experience of taking details of client’s requirements and creating detailed briefs and of running client workshops and planning meetings.
  • Ability to work with minimal supervision with an ability to plan and prioritise your own time and workload to ensure all deadlines and deliverables are met on time and to the required standard.
  • Have meticulous attention to detail to ensure messages are consistent in terms of voice, strategy and brand
  • Have excellent communication skills with the ability to communicate effectively and create rapport with colleagues, clients and management
  • Provide positive contributions to a team-working environment, in relation to ideas, providing support to colleagues, building strong working relationships with colleagues, understanding internal roles and responsibilities.
  • Able to work in a fast paced, dynamic environment and to use high levels of initiative to deliver results.


Skills we’d love you to have

  • Prior experience with Magento, however not essential
  • Magento Solution Specialist Qualification, however not essential
  • Working knowledge of tools such as JIRA, however not essential
  • Working knowledge of third-party systems such as Google Analytics, Payment Gateways, ERP Solutions, Shipping Solutions etc.


Training and Progression:

We believe in investing in our employees, working with leading training providers and professional bodies to expand your skillset, with regular workshops, lunch and learns, as well as tailored Personal Development Plans created to support your career aspirations.

The diverse range of specialisms across our business provide plentiful opportunities to get a taste for new areas within digital marketing and broaden your experience.  

Time will also be given to research and investigate new technologies as part of this role.



Employee well-being is high on our agenda, and we pride ourselves on the range of benefits we’re able to provide and want to ensure our staff are satisfied.  

A performance bonus rewards effort, whilst our quarterly company awards recognise individual achievements. To keep those creative juices flowing we provide free fruit and refreshments, and we always look forward to the monthly free sandwich Friday. 

We’re a social bunch too, with regular company events to look forward to such as the race, picnics and the always much anticipated Christmas party. Not only that, but we genuinely like each other too, it’s not just a work thing! You’ll often find our employees out and about together, with many making some great friends in their colleagues. 

Thinking of your future, we operate a Company Pension Scheme, that, like a fine wine, improves over time, rewarding your loyalty over the years. We even offer a private health plan to make sure you’re well looked after.