Account Manager

About NetConstruct:

NetConstruct is an award winning digital agency with top name UK clients such as Mitie, Ryobi Tools, Theakstons, sk:n clinics, InXpress, Capita and Newcastle Building Society. The agency’s work covers web design & UX, website development and e-commerce.

At NetConstruct our goal is simple – to build better digital. Part of the IDHL Group we keep it simple, uncovering digital evolutions that make a real difference. Our team of strategic developers collaborate with inventive UX designers, crafting solutions to unlock the potential within your website.  Through our expert analysis, scoping and future phasing, it is our aim to ensure that your customers next user experience will be better than their last. 

 

Job Description

NetConstruct is seeking a dynamic, client facing Account Manager to play a pivotal role in the growth and development of its client portfolio.

The Account Manager will work as part of the Client Services team and is responsible for delivering pro-active account management support to nominated clients as well as supporting the Account Director and Account Managers on larger agency clients.

 

Duties will include

  • Build and maintain positive relationships with clients and ensure they understand the full spectrum of services provided by NetConstruct. This will involve understanding the clients’ business, keeping up-to-speed with their requirements, having regular review meetings, resolving issues, and recommending appropriate digital solutions to maximise the revenue potential for the agency.

 

  • Looking after small to mid-range projects by organising client briefings with relevant internal teams, writing project plans, scheduling work through the agency, ensuring that all deadlines are met and that projects are delivered and invoiced on time and to budget.

 

  • Consistently generate account growth from existing clients in order to achieve individual and team sales and production targets.

 

  • Regularly update the agency’s internal systems to enable accurate sales reporting.

 

  • Deliver client training for Content Management Systems, preparing manuals and presentations and looking after client support tickets.

 

  • Support the Account Executives, ensuring they are fully and adequately briefed on client projects and are managing all requests in a timely and professional manner.

 

  • Maintain a full understanding of company processes, policies, guidelines and contractual obligations and ensuring these are consistently followed.

 

  • Pro-actively enhance own understanding of technologies and market trends within the digital space, utilising opportunities to upsell to clients and share knowledge with the internal team.

 

Person Specification

We are looking for someone who is passionate, creative and ambitious with enthusiasm and the determination to succeed. This role has huge opportunity with the potential for career development in a rapidly growing business with exciting future plans. 

 

Key Qualifications required:

  •      Ideally experienced in the digital sector with a good understanding of the application of digital technology and the use of content management systems.
  •      Be extremely organised with a minimum of one years’ experience delivering high levels of customer service.
  •      Experience of project management, including developing project plans, liaising with internal and client teams to meet specific timescales and deliver on budget.
  •      Proven experience of meeting financial targets with an acute awareness of client spend and profitability.
  •       Ability to demonstrate a proven track record of being adept at spotting upsell opportunities.
  •      Advanced communication skills and an ability to develop, nurture and maintain customer relationships, building confidence and satisfaction to encourage repeat business.
  •      Experience managing key documentation and ensuring a clear audit trail of communication.
  •      Be able to take client requirements and create a detailed brief for the design and development team to work from.
  •      Experience of running client meetings and workshops. 
  •      Ability to work with minimal supervision and to plan and prioritise your own time and workload to ensure all deadlines and deliverables are met on time and to the required standard.
  •      Positively contribute to a team-working environment, providing ideas and support to colleagues, build strong working relationships with the wider team and understand internal roles and responsibilities.
  •     Knowledge and experience in the use of computer-based business systems appropriate to the sales, marketing and account management functions.
  •        Able to work in a fast paced, dynamic environment and use high levels of initiative to deliver results.
  •      Full, valid driving licence. 

 

Training and Progression

We believe in investing in our employees, working with leading training providers and professional bodies to expand your skillset, with regular workshops, lunch and learns, as well as tailored Personal Development Plans created to support your career aspirations.

The diverse range of specialisms across our business provide plentiful opportunities to get a taste for new areas within digital marketing and broaden your experience.

Time will also be given to research and investigate new technologies as part of this role.

 

Benefits

Employee well-being is high on our agenda, and we pride ourselves on the range of benefits we’re able to provide and want to ensure our staff are satisfied. A performance bonus rewards effort, whilst our quarterly company awards recognise individual achievements. To keep those creative juices flowing we provide free fruit and refreshments, and we always look forward to the monthly free sandwich Friday.

We’re a social bunch too, with regular company events to look forward to such as the races, picnics and the always much anticipated Christmas party. Not only that, but we genuinely like each other too, it’s not just a work thing! You’ll often find our employees out and about together, with many making some great friends in their colleagues.

Thinking of your future, we operate a Company Pension Scheme, that, like a fine wine, improves over time, rewarding your loyalty over the years. We even offer a private health plan to make sure you’re well looked after.