Account Manager

About Pinpoint:


Pinpoint are an award-winning Official Magento Partner located in Leeds, West Yorkshire. We are a fast growing company, looking for an enthusiastic Project Manager to join our team and assist with producing fantastic websites for our clients.

Our work includes building beautiful eCommerce stores for merchants across the UK and USA with uncompromising build quality, along with providing solutions and strategies that deliver measurable results.

Our client base includes merchants such as Regis Salons, Supercuts, iCandy, Pretty Little Thing.  We take real pride in our client-centric approach, and have always worked hard to retain these values.



Job Description:


Pinpoint are on the lookout for a talented and self motivated Junior Account Manager to build, develop and maintain a growing portfolio of clients. The Junior Account Manager will play a pivotal role in the growth and development of our client portfolio.

You will work alongside other members of the team to deliver proactive account management support to existing clients, engage in frequent client calls and meetings and ensure requests are dealt with in a timely and efficient manner. You MUST have previous Account Mangement experiance in a Marketing related industry.

Key Performance Indicators

  • Monthly retention target (team and individual)
  • Volume of issue resolution
  • Project Delivery - on time and within budget
  • Client Satisfaction 


Your Duties and Responsibilities

  • Building and maintaining positive relationships with clients and ensure clients understand the full spectrum of services provided by Pinpoint and it’s associates, have regular review meetings, resolve issues, keep up-to-speed with their requirements, understand their business, recommend appropriate digital solutions and maximise the revenue potential for the agency where appropriate. 

  • Working with the project management team to facilitate new work through the agency – partaking in workshops, organising client briefings with relevant internal colleagues, assisting with the creation of project plans, working with the project management team to schedule work.

  • Look for opportunities to gain account growth from existing clients in order to achieve your individual and team monthly targets for revenue from existing clients.

  • Consistently achieving your monthly individual and team production targets by managing client work through the business smoothly and efficiently in order that invoicing plans can be achieved.

  • Update the internal quotation system in a timely fashion on a weekly basis to enable accurate sales reporting.

  • Acting as a first point of contact for client queries and filtering these queries through to the relevant team members.

  • Maintaining a full understanding of company processes, policies, guidelines and contractual obligations and ensuring these are consistently followed.

  • Assist in the company’s marketing and account handling programmes by supporting its attendance at client sites, exhibitions, presentations and events.

  • General administrative duties.


Candidates must have experince in an Account Executive / Junior Account Managenent type position and be looking to take the next step in their career.



Training and Prgoression:


We believe in investing in our employees, working with leading training providers and professional bodies to expand your skillset, with regular workshops, lunch and learns, as well as tailored Personal Development Plans created to support your career aspirations.

The diverse range of specialisms across our business provide plentiful opportunities to get a taste for new areas within digital marketing and broaden your experience.

Time will also be given to research and investigate new technologies as part of this role.



Employee well-being is high on our agenda, and we pride ourselves on the range of benefits we’re able to provide and want to ensure our staff are satisfied.

A performance bonus rewards effort, whilst our quarterly company awards recognise individual achievements. To keep those creative juices flowing we provide free fruit and refreshments, and we always look forward to the monthly free sandwich Friday.

We’re a social bunch too, with regular company events to look forward to such as the races, picnics and the always much anticipated Christmas party. Not only that, but we genuinely like each other too, it’s not just a work thing! You’ll often find our employees out and about together, with many making some great friends in their colleagues.

Thinking of your future, we operate a Company Pension Scheme, that, like a fine wine, improves over time, rewarding your loyalty over the years. We even offer a private health plan to make sure you’re well looked after.